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It is the responsibility of each customer to use the product properly. By purchasing and/or using this product, the user/customer accepts full responsibility for its use. For use on pets only. For safety reasons, the use of the products must always be supervised and all accessories must be inspected regularly for signs of wear.

Thank you for your purchase from Les créations Wolftail. Please read our specific return policy for these products before finalizing your order:

• No Return Possible :

  • Due to the special nature of Biothane items, including customized, bespoke, or custom-made products, we do not accept returns after purchase. Once an order is confirmed, it is considered final and cannot be cancelled, refunded, or exchanged.

• Exceptions :

  • This strict return policy does not apply to products with a manufacturing defect. If you receive a defective or damaged item, please contact us within 7 days of receiving your order to arrange an exchange or refund.

  • Claims for defective products must be accompanied by evidence, such as photos of the defect and a detailed description of the problem.

• Advice Before Purchasing :

  • We recommend that you carefully check all size, color, and customization options before placing an order. If in doubt, do not hesitate to contact our customer service for further advice before finalizing your purchase.

• Customer Service Contact :

  • For any questions or concerns, our customer service team is available to assist you. Please contact us by email at creationswolftail@hotmail.com for any additional information requests.

We appreciate your understanding and thank you for your trust in our products.